Ground Staff
Pemberian teori disajikan melalui metode ceramah, diskusi, peragaan dan praktek lapangan.
Materi yang diberikan meliputi :
Aviation Knowledge, Weight and Balance, Dangerous Good, English Profesi, Make Over, Service Excellent, Poise and Grace, Social Ettiquette, Complain Management, Air Cargo, Passanger Handling & Baggage Handling, Ticketing and Reservation, Computer Reservation System (CRS), AMT, Visit Airport, On The Job Training (OJT), Evaluasi.